Policies (Charter, Terms, Privacy)

Policies & Class Terms

Simple, parent-friendly policies so lessons stay consistent and students keep progressing. No weekend classes. In-home travel is included in posted tuition.

Class Policies

Scheduling

  • Lessons are scheduled on weekdays only, afternoons & early evenings.
  • Each weekly lesson is one hour for Exam Prep programs; standard tracks offer 30/45/60 minutes (see Pricing).
  • Teacher travel time is included for in-home lessons within our service area.

Readiness

  • Please have instrument, books, pencil, metronome/tuner, and a quiet space ready.
  • Parents are welcome to observe the last few minutes for notes & goals.
  • Safety: teachers are LiveScan-cleared and fully insured.

Cancellations & Make-ups

Student-initiated

  • Same-day cancellations (less than 48 hours): no make-up and no refund.
  • Cancel 48+ hours in advance: we will offer a make-up slot if available within 30 days.
  • If no make-up slot is available within that window, we will issue a credit for one lesson that reduces the next month’s invoice (e.g., charged for 3 lessons instead of 4).
  • Credits do not stack month-to-month and are not cash-refundable.

Teacher/Studio

  • If we must cancel, we will reschedule or apply a credit to your next invoice.
  • Weather, holidays, or school closures will be announced in advance whenever possible.

Make-ups are offered as a courtesy and depend on teacher availability and route logistics.

Billing & Credits

How billing works

  • Standard monthly tuition assumes 4 lessons per month (see Pricing).
  • Invoices are sent monthly; auto-renew unless paused in writing before the next cycle.
  • Materials (method books, exam fees) are separate when applicable.

Credits

  • Approved credits (per policy above) are applied to the next month’s invoice and reduce the number of lessons charged.
  • Credits are non-transferable and not cash-refundable.

Charter Funding (Orange County)

  • Families must first be enrolled with their charter and request a purchase order (PO).
  • Lessons may begin once the PO is approved (or family covers lessons until approval).
  • If the PO covers fewer lessons than scheduled, the family pays the difference directly.

Accepted Charters

  • Sage Oak Charter School
  • Epic Charter Schools (Anaheim)
  • Cabrillo Point Academy
  • Opportunities for Learning (OFL)
  • Sky Mountain Charter School
  • Springs Charter School
  • Julian Charter School

Questions about your charter’s process? We’re happy to help coordinate paperwork.

Privacy

  • We collect only what we need to schedule and provide lessons (contact details, student info).
  • We never sell personal data and share only with your charter (if applicable) for invoicing.
  • Photos/video are optional and only used with written parent consent.
  • For privacy questions, email info@musicogroove.com.

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